umaxprint are aiming to provide a complete flow of services including technical and general supports from quotations to products in your hands. Our goals are to train our employees and customers work to a close level; to assist customers making cost effective and correct design of a product; to maintain and enhance customer's personal experience with umaxprint; to collect customer feedback about the products and services.
The flow chart above has demonstrated the process when you place an order with umaxprint.
Quotation
You need to provide as much information as possible for your quotation to save time and to get better results. The best way to do it is to register as a customer or as a reseller; then go online and order the product you want at umaxprint.com.au.
If you cannot find your product online, you can email all the details as below to quote@umaxprint.com.au and don't forget to attach the artwork. Our artwork and sale team will work out the quotation based on the information you provide. If there is not enough information, we will contact you via emails. It becomes time consuming if the information you provide is inadequate. The following information is the basic information we need before a quotation:
Base Option
Quantity:
Select paper stock:
Size:
Additional options:
Printing methods:(spot colour or CMYK)
Select print method (front):
Select print method (back):
Foil stamping:
Emboss area:
Die cut area:
Spot uv area:
Artwork Options:
Artwork complete, ready to print:
All options will be checked by our artwork team. We provide Technical Support to assist our client to choose appropriate printing techniques, and to meet the criteria of that technique for best results. For details of technical support, please go to Technical Support.
Order confirmation
An order will be generated after the quotation is confirmed. Then the system will send you the proof and invoice automatically.
Artwork Proof
Proof is the final artwork that the customer is happy to go ahead for printing and within the abilities of unmaxprint. This is a very important step. An email will be sent to you with the proof. Please make sure you send confirmation of the proof back via the same email or the production will not start.
Invoice Payment
An invoice also will be sending to you the same time via separate email. Please also you make the payment or production will not start
SMS Notifications
We encourage you to provide your mobile number to us and agree we can use your mobile number for the purpose of notifications. We send sms notifications out for reminder of proof, tracking number for delivery, and sometimes promotions.
Production
Production will start once we receive both proof and payment. Turnaround time depends on the products. Please allow enough time to place orders.
Delivery
Each delivery will be notified via sms message with a tracking number if you provide your mobile number to us.
Goods are delivered via Australia Post or Couriers, depending on the locations and quantities. Estimated delivery dates depends on the information available to us. tip: Please call for express orders.
Feedback
Your feedback is very important to us. Please provide your valuable feedback when you receive your products.